Website Terms & Conditions of use

Bendigo united friendly society (bufs) pharmacies is a leading pharmacy and healthcare provider based in bendigo, victoria.  We are a retail store both on-line as well as having physical stores located in victoria. Our website and stores also provide an information site for pharmaceutical and other health products.

Our website is provided as a convenient, secure and informative experience for customers for the maintenance of their health and  wellbeing.  Our website is an easy and convenient way for both our members and other customers to access health information, update personal information, request information, purchase some products and access some of our services.

Bufs want you to have a safe, easy and enjoyable experience when dealing with us. We have established the following terms and conditions so that you, the user to our website, knows what to expect from bufs and bufs knows what to expect from you when interacting with us via our website.

By using our website you agree to be bound by the terms and conditions outlined in this policy.   We ask that you read these terms and conditions carefully and if you do not agree with the terms and conditions to cease using this website.

Bufs confirms that your usage of this website indicates your acceptance of our terms and conditions.  If you place an order or you become a member of bufs you also agree to accept these terms and conditions.

Access and the use of our website and the products and services available through our website are subject to the following terms, conditions and notices outlined below.  By using our services you are agreeing to all of our terms and conditions which may be updated, suspended or terminated without notice at our absolute and unfettered discretion.

You should check this page regularly to take notice of any changes we have made to our terms and conditions.

  1. Information disclaimer

All information supplied on our website is general in nature only.

Information and statements on our website are not intended to treat, diagnose or prevent any disease.

No warranty is made that any information on or linked to this site is complete and/or accurate.  All information contained on this website relating to medical and health conditions, products and treatments, is for information and general purposes only.

Professional advice from a qualified medical practitioner or other health related professional is required for any illness, disease, infection, injury or other medical condition you may suffer and for relevant dosages of the products offered via our website.  Information contained on this website is not medical advice.  By using our website you take complete responsibility for how you interpret this information, and any resulting outcomes from your actions.

Always seek the advice of a qualified pharmacist, general practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment, or with any questions you may have regarding any medical condition or any health concerns that you may have.

2.         Disclaimer for use of website

You expressly agree that the use of this website by you is at your own risk. 

Bufs, it’s directors, officers, representatives, and third party content providers do not make any warranty that the site will be uninterrupted, edit or error free.

Bufs do not make any warranty as to the results or information that may be obtained from the use of this website or the use of the information, content, service or products provided or purchased through the website.

Bufs explicitly disclaims any responsibility for the accuracy, content, availability or any other aspect of information found on sites by third parties.

Bufs will not be held responsible for the accuracy, copyright, compliance, legality or decency of the material contained in third party sites and by using our website you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall bufs or any other party involved in creating, producing or distributing this website be liable for any direct, indirect, incidental, special or consequencial damages for loss of profit, goodwill or any other intangible losses, even if we have been advised of the possibility of such damages that result from:

i.         Either use of or inability to use the site;

ii.         The cost of procurement of substitute goods and services resulting from any data information or services purchased or obtained or messages received or transactions enterered into  through or from the site;

iii.         Unauthorised access to or alteration of your registration information transmissions or data;

iv.         Statements or conduct of any third party on site;

v.         Negligent or wilful act of bufs, it’s directors, officers, employees and representative or;

vi.         Any other matter relating to this site

To the maximum extent possible under applicable laws we disclaim all liability and further state:

  1. That all implied warranties in relation to the use of this website are excluded;
  2. We exclude all liability, including for negligence, to you or any other person dealing directly or indirectly with the use of this website;
  3. Where such liability cannot lawfully be excluded we limit our liability at our option to resupplying any good or services in respect of which the liability arose or refunding any amounts paid for those goods or services.

By using our site you agree to indemnify and hold bufs and our directors, officers, employees and representatives harmless from any claim or demand including reasonable legal fees made by you or any third party due to or arising out of the content you submit, receive or transmit through our website, your use of the website, your connection to the website, your violation of the terms of use of our website or your violation of any rights of another person.

3.         Pricing and product availability

Our prices are subject to change without notice and include gst.

Our sale items are only available at the lower price while stocks last during a designated sale period.

We take all reasonable care to ensure that details and prices of products on our website are correct at the time of online publication.  However we reserve our rights to correct any publishing errors on our website and cancel orders made at the incorrect price.

Please note that not all our products are available for purchase online in accordance with relevant health legislation and some of the products and offers available on our website may not be available at out physical pharmacies.

Please check the availability of the item you wish to purchase.  All items in stock are promoted in good faith to be available at the time an order is received but we cannot guarantee that an item will be in stock when it is ordered.

Once we have received your order you will receive a confirmation email confirming receipt of your order.  This is not a guarantee of an item’s availability.

Unforeseen supply issues or unexpected demand may occasionally result in stock being unavailable to you. In this circumstance bufs reserves the right to refund you for the products you have purchased but are unable to be supplied.

4.         Promotional codes

Bufs may from time to time offer promotional codes to our members which may apply in respect of certain specified purchases made through our website.  The conditions of use relating to any discount code will be specified at the time of issue.  Eligibility may also be based on meeting a minimum spend requirement or being a member of bufs.  When entered on the shopping cart page, the appropriate discount is deducted from the cart total or from the specific offer.  The same discount may be obtained by placing an order over the phone or by attending at one of our physical locations, however, not all promotional codes and offers are valid at our physical stores and online.  Sometimes it may be one or the other.

Please note that some of our promotional codes may have restricted usage and may not be combined with other promotions.

Where a refund is issued on an order containing a promotional code, the refund will match the amount tendered, net of the promotional discount.

5.         Delivery

Please ensure that your details are accurate when entering delivery addresses for your order.  Unfortunately bufs are unable to redirect parcels once they have been dispatched.  If you are providing a different shipping address from your billing address, please ensure that you have carefully read through the details and that the address is correct.

6.         Your account obligations

By using our website you agree to:

  1. Provide true, accurate and current information as required by our registration form or ordering requirements; and
  2. Agree to promptly update the registration information and keep it accurate and current.

If you provide any information that is inaccurate or untrue or we have reason to believe that such information may be untrue we may suspend or terminate your registration and refuse any and all future use of the website.

7.         Privacy and confidentiality

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for any activities that occur under your password.

By using this website you agree to immediately notify us of any unauthorised use of your password or any other breach of security.  Bufs consider your registration and other membership information private.  The information is kept on a secure server to protect it from third parties.  We only use the information provided by you in accordance with our privacy policy.  A copy of our privacy policy can be found on our website.

Our privacy policy sets out how we will use any information you provide us.  By using this website you consent to the processing of information as described in our privacy policy and warrant that all information provided by you is accurate.

8.         Payment methods

We accept all major credit cards including visa and mastercard.  We do not accept american express or diners cards.

Please ensure that you provide to us your exact billing address and correct telephone number.  (the address and the phone number that your credit card holder has on file for you.)  If this information is incorrect it may cause a delay in the processing of your order.

Your credit card will be billed as soon as your order is placed.  Bufs do this to protect the security of your credit card details.  We do not store your credit card details at any point.  In the event that we cannot fill your order or some items cannot be shipped we will refund the difference back to your credit card.  These refunds may take a number of business days to appear on your statement.

9.         Order acceptance

When you purchase an order on our website you will receive an electronic confirmation of the order.  This confirmation does not signify our acceptance of your order nor does it constitute confirmation that all our products are available to sell.

Bufs reserves the right at any time after receipt of your order to decline your order for any reason.  Bufs may without prior notice to you supply less than the quantity you ordered of any item at our absolute discretion.  We may require additional verifications or information before accepting any order from you.

10.       Your obligations

You agree that you will not duplicate, copy, sell, re-sell, reproduce or exploit for any commercial purposes any portion of our website or access to the site.  You agree not to access the site by any means other than through the interface provided to you by us for your use in accessing our website.

You are not permitted to reproduce any material from the site without our explicit consent.

11.       Our rights

Bufs have the right to electronically monitor areas of our website and may disclose any content records or any electronic communication of any kind to:

i.         Satisfy any law, regulation or government request;

ii.         Which is necessary or appropriate to operate the site;

iii.         Protect our legal rights for property or the rights of our users, our directors, our employees, our representatives, sponsors, third party providers or licensors.

Bufs is not responsible for screening, policing, editing or monitoring any content on our website and do not guarantee that comments or information supplied by third parties or users on our website is not offensive.

Bufs may from time to time use remarketing and behavioral targeting services provided by google with ad words, advertising network and the double click cookie.

12.       Termination of your use of our website

Bufs may terminate your access or suspend your access to all or part of our site without notice for any conduct that bufs in its sole discretion believes is a violation of any applicable law or is harmful to the interests of another user, third party provider, merchant, sponsor, licence, service provider or bufs.

As far as legally possible these terms and conditions are governed by the laws of australia.  Any claim relating to the website, the services provided through the website or the content are governed by the internal laws of the state of victoria and you agree to submit to having the matter dealt with within a court in the state of victoria.

Visitors may only use our website for lawful purposes.  Bufs note that unlawful use of the website could give rise to an offence or claim being made against them by our organisation.

13.       Termination of terms and conditions

These terms and conditions are effective even if this agreement is terminated by you or bufs.

Subject to the applicable law of victoria and australia bufs in our sole discretion reserves the right to suspend or deny your access to all or any portion of this website without notice.  You agree that any termination of your access to the website may be effected without your prior notice or knowledge and agree that we may immediately deactivate or delete your registration and all related information filed under your registration and bar any further or future access to your files or our website.

Further you agree that we shall not be liable to you or any third party for any termination of your access to the website.

14.       General information

Our terms and conditions constitute the entire agreement between you and bufs and govern the use of our website.  You may also be subject to further terms and conditions which may apply when you use third party websites, third party software or affiliate services.

Bufs’ failure to exercise or enforce any right or provision of these terms and conditions does not constitute a waiver of such right or provision.  If any provision of our terms and conditions are found by a court of competent jurisdiction to be invalid the parties nevertheless agree that the court should endeavor to give effect to the parties intentions as reflected in the other provisions of the terms and conditions.

Bufs terms and conditions are to be construed in accordance with the laws of victoria, and in the event of any dispute or claim associated with these terms and conditions such dispute or claim shall be subject to the exclusive jurisdiction of victoria.

15.       Refund policy

You have the right to ask for a refund or exchange if any of the implied conditions of your purchase have not been met.  Bufs will provide a refund and/or exchange to a customer if your goods:

i.         Do not do the job you believed they would do;

ii.         Have a fault that you did not know about at the time of purchase;

iii.         Do not match a sample that you have been shown or provided; and

iv.         Are not as they were described to you.

Bufs will not provide a refund if:

i.         No proof of purchase in the form of receipt is provided;

ii.         You simply change your mind about your purchase.

In the event that the above criteria have been met bufs will reimburse a customer the full amount of the product in question or offer a complete exchange.

16.       Copyright notice

Bufs materials, including pages and online images are protected by the copyright laws of australia.  All rights are reserved.

When you access the bufs website you agree that you will retrieve bufs material for your information only.  You may save a local copy or send it to your printer for your own personal use or in order to inform potential users about our material and products.  However you may not charge for such use and any commercial exploitation of our website is expressly prohibited.

19.       Notice of trademark

Ufs pharmacies name is a registered trademark of the bendigo united friendly societies.  Ufs pharmacies may not be used without the prior, specific, written permission of bufs.