Our Quality Care Framework.

We are excited to release our Quality Care Framework to inform and guide good clinical governance across the Bendigo UFS Pharmacies’ business. This framework has been developed to better meet the needs of our community, as we seek to deliver quality health and wellbeing outcomes across our pharmacy and related businesses.

The framework has been developed through a consultative process engaging team members across each business type and representing relevant functions that connect with the clinical processes our businesses utilise. 

Bendigo UFS Pharmacies has an integral role in the health and wellbeing of our community, a role that the organisation values greatly. Effective clinical governance systems are fundamental to Bendigo UFS Pharmacies delivering a quality service to the community. These systems need to be constantly reviewed, evaluated and amended, as our business responds to the evolving needs of our consumers. It is intended that this framework will form the basis of a solid clinical governance system to enable that to happen. 

While the framework will be the cornerstone of Clinical Governance throughout the organisation, it is not an end in itself, but a significant piece of work that will guide the organisation in delivering quality services to the community now and in the future.

Our Board and the Leadership Team are committed to developing and delivering high quality health and wellbeing services to the community, which is underpinned by our strategic pillars.

We encourage you to view our Quality Care Framework for Clinical Governance.