Compliments Complaints and Feedback
Bendigo UFS Pharmacies values feedback from all members, customers and the general public.
Bendigo UFS Pharmacies values feedback from all members, customers and the general public.
Your feedback can help us improve, so please reach out if you’ve got a complaint, compliment or problem you’d like us to investigate
To provide feedback, please contact us by phone on 03 5444 5590 during business hours (9am – 5.00pm Monday to Friday), or by using the feedback (contact) form below, providing your contact details for us to respond.
If you would like to contact us about an issue of a serious nature that would be covered by the Whistleblower protection legislation, please click here.
What happens next?
If you’ve submitted a complaint, we may contact you for more information or supporting evidence (for example a receipt) to help us investigate your incident.
Most complaints are resolved within 10 business days.
Not happy with the response?
Get back in touch with us and we’ll escalate your case.
If you’re unhappy with the final decision (after escalation) you may wish to contact the Victorian Pharmacy Authority or Consumer Affairs Victoria.
Your privacy
At Bendigo UFS Pharmacies, protecting your privacy and the confidentiality of your “personal information” is very important to us and is fundamental to the way we care for you, your health and wellbeing.
